How do I contact support?
Email support@mowzey.com. Real humans, usually back within a few hours during business hours.
The fastest way to reach us is email: support@mowzey.com. You can also tap the floating help bubble (bottom right of every page inside the app) → "Email support". Both go to the same inbox.
When will I hear back?
- Within a few hours during business hours (Mon-Fri, 8am-6pm Eastern).
- Within 24 hours otherwise.
- Critical issues (payments down, can't log in, lost data) get triaged faster — flag "URGENT" in the subject if it's blocking your day.
What to include in your email
The more of this you include, the less back-and-forth before we can help:
- The email address on your Mowzey account.
- What you were trying to do.
- What happened instead (the actual error message if there was one).
- What browser + device you're on (Chrome on iPhone, Safari on Mac, etc.).
- A screenshot if anything visual is broken.
- For billing questions: the invoice number or customer name involved.
Faster paths for common issues
Some things are easier to fix yourself than to wait for support:
- Customer didn't get an email: See Client didn't receive invite email.
- A card was declined: See Payment failed on client's card.
- Refund a customer: Open the invoice → ⋮ → Refund. You can do this without us.
- Cancel your account: Settings → Account → Cancel. 30-day refund window applies.
Want a phone call?
We don't currently offer phone support — small team, and email lets us keep a record for both sides. If your issue really needs a call, mention it in your email and we'll set up a time.