Know Every Customer Like Your First Customer
Keep all your customer information, service history, property details, and communications in one place. Never forget a gate code, special instruction, or customer preference again.
Scattered Customer Info Costs You Business
When customer information lives everywhere, it really lives nowhere
Info Everywhere
Customer details scattered across your head, texts, emails, sticky notes, and scraps of paper. Nothing is organized.
Forgotten Details
You arrive at a property and can't remember the gate code, where the dog is, or which area not to mow.
No Service History
Customer says you missed a spot last time, but you have no record of what you did or when you were there.
Unknown Profitability
You can't identify which customers are actually profitable because you don't track time, services, or issues.
Crew Confusion
New crew members don't know customer preferences, property quirks, or special instructions. Quality suffers.
Unprofessional Service
Asking customers to repeat information you should already know makes you look disorganized and unprofessional.
One Place for Everything About Your Customers
Complete customer profiles with all the information you need to deliver exceptional service
Complete Profiles
Store contact info, addresses, billing details, and custom notes for every customer in one organized place.
Service History
See every service performed, when it happened, who did it, and any notes or issues from that visit.
Equipment Notes
"Needs push mower for backyard," "Bring edger," "Steep hill requires walk-behind"—plan ahead.
Payment History
Track payment methods, billing preferences, invoice history, and payment reliability for every customer.
Communication Log
Automatic tracking of all emails, texts, and calls, plus manual notes for in-person conversations.
Tags & Segments
Organize customers with custom tags like VIP, commercial, weekly service, or any categories you need.
Never Forget Property Details Again
Every crew member has the information they need, even on their first visit to a property.
Gate Codes & Access
Store gate codes, lockbox combinations, and access instructions so your crew never gets locked out.
Lawn Measurements
Record lot size, square footage, and measurements for accurate pricing and time estimates.
Special Instructions
"Don't mow south corner," "Watch for sprinkler heads," "Dog in backyard"—capture every important detail.
Equipment Notes
"Needs push mower for backyard," "Bring edger," "Steep hill requires walk-behind"—plan ahead.
Complete Service Record at a Glance
Track every service, identify patterns, and resolve issues faster with complete service history.
What's Tracked:
- Date and time of every service
- Services performed (mowing, edging, trimming, etc.)
- Crew member who completed the work
- Time spent and labor costs
Identify Patterns: "This customer always needs extra edging" or "Lawn grows faster in summer, needs weekly service"—use history to improve service and pricing.
Empower Customers with Self-Service
Fewer phone calls, happier customers, and more time for you to focus on growing your business
What Customers Can Do:
View Upcoming Appointments
See when you're scheduled to service their property
Access Billing History
View past invoices and download receipts anytime
Schedule Services
Request additional services or schedule one-time visits
Update Information
Change contact details, billing address, or preferences
Request Additional Services
Add one-time services like aeration or fertilization
Customers Love the Convenience
Modern customers expect self-service options. Give them the tools they want while reducing your administrative workload.
Understand Your Customer Base
Organize, filter, and analyze your customers to make smarter business decisions
Custom Tags
Create custom tags to organize customers however makes sense for your business:
- VIP customers who get priority service
- Residential vs. commercial properties
- Service frequency (weekly, bi-weekly, monthly)
- Seasonal customers vs. year-round
- Referral source (Google, Facebook, word-of-mouth)
Smart Filtering
Quickly find and analyze specific customer segments:
- Show all customers in a specific zip code
- Find customers who haven't been serviced in 30 days
- List customers with outstanding invoices
- Identify your most profitable accounts
- Spot at-risk customers who might cancel
Most Profitable
Identify which customers generate the most profit per hour of work
At-Risk Accounts
Spot customers with payment issues or service complaints before they cancel
Growth Opportunities
Find customers who might want additional services or referrals
Customer Info in the Field
Your customer database goes wherever you go. Access everything from the Mowzey mobile app.
Pull Up Details Before Arrival
Review property details, gate codes, and special instructions while driving to the job.
Add Notes On-Site
Document issues, observations, or customer requests immediately while you're at the property.
Take Photos Instantly
Capture before/after photos or document issues directly from your phone—automatically attached to the customer profile.
Real-Time Sync
Changes made in the field sync instantly to the office, so everyone has the latest information.
Customer Data Powers Everything
Customer management integrates seamlessly with every other Mowzey feature
Scheduling
Customer preferences and property details automatically apply when scheduling jobs.
Learn MoreInstant Billing
Payment methods on file enable instant billing the moment you finish a job.
Learn MoreRoute Optimization
Customer locations and service frequency feed into AI-powered route planning.
Learn More"Before Mowzey, I was constantly calling customers to ask for gate codes or property details I should have remembered. Now everything is in one place, and my crew can access it from their phones. We look so much more professional, and customers notice."
Frequently Asked Questions
Everything you need to know about customer management in Mowzey
Get Organized, Stay Professional
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