Client didn't receive invite email

Almost always spam-filter or a typo in the email address. Here's how to confirm and fix it.

Mowzey sends all customer emails through Resend with proper DKIM, SPF, and DMARC authentication on send.mowzey.com. Deliverability is good, but spam filters are aggressive and a one-character typo in an email address means it goes nowhere. Work through the checks below in order.

Run these checks in order

1
Ask the customer to check spam, junk, and Promotions. Gmail's Promotions tab catches the most first-touch business emails. Have them search their inbox for "Mowzey" or for your business name.
2
Verify the email address on the customer record. Open the customer in Mowzey, look at the email field, and read it back to the customer character by character. A missing letter or "gmial.com" typo will silently fail.
3
Check the email_log for delivery status. Mowzey records every send in an audit log. If you have platform-admin access (@mowzey.com email), open the customer's email history. You'll see one of:
  • sent + delivered: it arrived; customer needs to check spam.
  • sent only (no delivered after a few minutes): the inbox provider is sitting on it.
  • bounced: the address is invalid or the inbox rejected it.
4
Send the link a different way. Most customer emails (invite links, quote magic-links, invoice payment links) can be copied from inside Mowzey and sent via text message. Open the customer, click the relevant action, and you'll see a "copy link" option.

If the email bounced

A hard bounce means the inbox rejected the email permanently. Two likely causes:

  • The address is wrong (typo).
  • The mailbox is full or deactivated.

Fix the email on the customer record, then re-send. Note that Mowzey adds bounced addresses to a suppression list automatically to protect our sender reputation — if you fix the typo to a new address that hasn't bounced, that new address will receive future emails normally.

The original address stays suppressed

If the customer's original email really was correct but we have it on the suppression list (e.g., from a previous bounce that's since been fixed on their end), email support@mowzey.com and we can remove it.

Still stuck?

Email support@mowzey.com with the customer's email address and the type of email you tried to send (invite, quote, invoice). We can check the Resend dashboard directly and tell you what happened.