Setting service frequency for clients

How often does this customer get serviced? Set it once on the subscription and Mowzey handles the recurring schedule for you.

Frequency is the rhythm of a customer's service: how often the crew shows up. Setting it correctly is what turns a one-off mow into a predictable monthly revenue line. In Mowzey, frequency lives on the subscription, and the subscription is what causes recurring jobs to auto-spawn on your route.

The four frequency options

When you add a service to a customer, you pick one of four frequencies:

  • One-time. No subscription, no recurrence. A single job on a single date. Use for cleanups, one-off bush trims, leaf hauls.
  • Weekly. Every week, same day. The standard for most residential mowing in growing season.
  • Biweekly. Every other week, same day. Common for slower-growing lawns, late season, or customers on a budget.
  • Monthly. Once a month, same day of the week (for example, the second Tuesday). Appropriate for ornamental-only properties, slow growers, or maintenance-light commercial sites.

Pick once. You can change it later from the subscription, but each change shifts the schedule going forward, so try to get it right at signup.

Setting a frequency on a new service

1
Open the customer's page (Customers → click the customer's name).
2
Scroll to the Services section and click Add service.
3
Pick the service (Mow, Edge & Blow, Fertilize, etc.), set the price, and choose a Frequency from the dropdown.
4
Save. If you picked anything other than one-time, Mowzey creates a recurring subscription and immediately starts generating the next eight weeks of jobs on the route you've assigned this customer to.

Eight weeks of headroom

Recurring jobs auto-spawn eight weeks ahead of today. That's the window your crew can see in the Week and List views, and it's the window over which a frequency change propagates.

Changing a frequency later

Customers change. A weekly mow in May becomes a biweekly in October. Update the frequency from the subscription:

  1. Open the customer page, click into the subscription for the service you want to change.
  2. Edit the Frequency field. Save.
  3. Mowzey re-spawns the next eight weeks of jobs at the new cadence starting from the next eligible date. Already-scheduled jobs for past dates are not touched.

If you want a frequency change to take effect from a specific future date (say, "switch to biweekly starting October 1st"), open the subscription and use the effective-date option in the frequency picker.

Skipping a single visit

Customer texting that they're out of town this week and don't need a mow? You don't need to touch the subscription. From the Schedule page:

  1. Find the upcoming job for that customer (Daily view → Week tab, or List view + search).
  2. Open the job's action menu and pick Skip.
  3. The job is marked skipped. The customer is not charged. Their next regular visit (one frequency cycle later) is untouched.

Skipping does not change the subscription cadence — it just removes a single instance. Use it for one-off exceptions.

Pausing for a season

Winter shutdown, snowbird customers, or any case where you'd otherwise skip 8-20 weeks in a row — use pause instead. Pausing stops all future job auto-spawn for that subscription until you resume.

  1. Open the customer page, click into the subscription.
  2. Hit Pause. Optionally set an auto-resume date (handy for "resume March 1st" so you don't have to remember).
  3. The subscription stops generating jobs. Any already-scheduled future jobs for the pause window are removed from the route.
  4. When the auto-resume date hits — or when you manually click Resume — recurring jobs start spawning again on the same crew/day.

Pro tip

Pausing keeps the subscription, the route assignment, and the price all intact. Cancelling deletes the subscription. If you expect the customer back next spring, always pause, never cancel.