Moving and rescheduling jobs

Rain doesn't care about your route. Mowzey makes it easy to push one job, push a whole day, or move a customer to a different crew without breaking the rest of the schedule.

Every lawn care operator deals with the same three interruptions: weather, equipment, and customer requests. You need to slide a job by a day, move a customer to a different crew because their truck broke, or push an entire afternoon to tomorrow because of an afternoon thunderstorm. This guide covers all three from inside the Schedule page.

Postponing a single job

The most common move. A customer asks to push by a day, or the crew runs out of light, or the lawn is too wet to mow.

1
On the Schedule page, find the job. In the Daily view, it's a card under the right crew. In the List view, it's a row in the table.
2
Tap the job to open its action menu, then pick Postpone.
3
Choose how far to shift it (1 day, 2 days, 1 week, or a custom date). The job's date updates immediately and it shows up in the new day's list.

How smart postponement works

Mowzey postpone is a little smarter than just "add 1 day to whatever date is on this job." It pivots on whether the job is in the past or the future:

  • Overdue job (date is in the past, still scheduled): postpone shifts from today, not from the original date. A job scheduled for last Thursday that you postpone by 1 day lands tomorrow — not last Friday.
  • Future job (date is today or later): postpone shifts from the scheduled date. A job scheduled for next Wednesday that you postpone by 1 day lands next Thursday.

The result is what you actually want in both cases. You almost never want an overdue job to be pushed to "1 day after the day it was already overdue" — that's just another overdue day. Mowzey rebases it to a real future date.

Why this matters

If you've ever had a "rescheduled" job land back in the Overdue tab because the system just added a day to the old past date, you've felt this bug in other software. Mowzey doesn't have it.

Moving a job to a different crew or day

Postpone shifts the date but keeps the same crew. If you need to move the job to a different crew or a different day of the week entirely, use Move to crew/day from the same action menu.

1
Open the job's action menu and pick Move to crew/day.
2
Pick the new crew. Pick the new day. Save.
3
The job re-appears on the new crew/day in the Schedule page. If you want the new crew's route to re-optimize with this stop in the best slot, head to the Builder and hit Optimize on that crew/day.

Check crew capacity

Before you drop a stop into a different crew, glance at the receiving crew's day in the Builder. If they're already at 18 stops and you add a 19th in a far-flung neighborhood, you may be cooking dinner for someone at 10pm. Move thoughtfully.

Bulk-moving jobs (rain day)

The classic rain-day scenario: a thunderstorm rolls in at noon and you need to push the entire afternoon to tomorrow. Don't postpone one card at a time. Switch to List view and bulk-move:

1
Open Schedule and switch to the List view via the toggle.
2
Filter to today's date and (optionally) the affected crew. Use status filter "Scheduled" to exclude jobs already completed.
3
Use the row checkboxes to select all the jobs you want to move. The header checkbox selects every row on the page.
4
A bulk actions toolbar appears with Postpone. Pick the target date — most often "tomorrow" or "next available day for this crew" — and apply.
5
Every selected job shifts. The crew sees the new day's load when they open Mowzey in the morning.

What doesn't change when you move a job

A few things to know about what Postpone and Move don't touch:

  • The price. Moving a job doesn't change its price or its invoice.
  • The subscription. Postponing a single instance of a recurring job doesn't shift the whole recurring cadence. The next instance still spawns on the original schedule.
  • The customer notification. If you've enabled customer notifications, a move triggers a message. If you haven't, the customer hears about it whenever you call them.
  • The route order on other jobs. A single move doesn't re-optimize the destination day's route. If you want it re-optimized, do it manually from the Builder.