Navigating to clients

Tap the address on any job card. Your phone's Maps app takes it from there.

Mowzey doesn't try to be a navigation app. It hands the address off to whatever Maps app your phone already uses. Apple Maps on iPhone, Google Maps on Android. One tap, turn-by-turn, no extra logins. This guide covers how Mowzey orders your stops, when to ignore that order, and how to reach a customer if something comes up between jobs.

Tap the address to navigate

Every job card on Today shows the property address right under the customer name. Tap it.

  • iPhone: Apple Maps opens with the address loaded and a Directions button ready.
  • Android: Google Maps opens the same way.
  • If you prefer Google Maps on iPhone or Waze on either, set that app as your default in your phone's settings and Mowzey will route through it automatically.

You can also reach navigation from the three-dot menu on each card under Directions. Same destination, different starting tap.

How Mowzey orders your jobs

The order of cards on Today isn't random and it isn't alphabetical. Mowzey runs route optimization against the day's stops and lists them in the order that minimizes total drive time for your crew. The first card is your first stop. The last card is your last stop. Drive the list top to bottom and you'll cover the most efficient path.

What goes into the optimization:

  • The geographic location of each property.
  • The crew's starting point (your shop or yard).
  • Any time windows the office promised the customer.
  • Service duration estimates per job.

When to override the order

The optimized order is a recommendation, not a law. You're the one on the road. Common reasons to break order:

  • A customer called and asked you to come earlier. Honor it. Mowzey will catch up.
  • A property has a gate that doesn't open until 9am. Skip it now, circle back later.
  • Weather is moving in. Hit the open, exposed properties first and save the shaded ones for the rain.
  • Equipment failure on a specific service. Do mow-only stops while edging gets fixed.

Just remember to mark each job complete as you finish, no matter what order you ran them in. Mowzey doesn't care about sequence for billing purposes. It cares that the work got logged.

Calling or texting a customer en route

1
Open the three-dot menu on the customer's job card.
2
Tap Call. Your phone dials the customer's number on file.
3
If you'd rather text, tap the customer's name to open the profile, then tap the phone number. Your phone's contact actions (call, text, FaceTime) come up the same as any contact.

Pro tip

Running 30+ minutes late? Call before you show up. Customers forgive almost anything if you keep them in the loop, and they resent almost anything if you don't.

Between stops

When you finish a job, mark it complete (see Marking jobs complete) and the next stop on Today is right there. Tap its address, roll.

If you skip a stop and come back later, the card stays on Today until you complete or postpone it. It doesn't disappear just because you drove past.

What if you lose cell signal

Mowzey needs a connection to load fresh data, but a couple of things work in your favor when you go through a dead zone:

  • Once Today loads, the cards stay on screen even if signal drops. You can still see addresses and notes.
  • Apple Maps and Google Maps both let you download offline maps ahead of time. Worth doing if your route runs through rural patches.
  • Any Complete or Postpone you tap offline will sync the next time you get a bar. You won't lose the action.